Dear customer:
Thank you for choosing our company's products. We will provide you with the best after-sales technical service for your convenience You are familiar with us, and we solemnly promise that our product comes with a one-year warranty.
1. Arrival and installation of instruments: All instruments will arrive within the agreed period in the contract, and we will deliver them upon arrival Contact the client afterwards and arrange for an engineer (or other relevant personnel) within three working days (or at any other time agreed upon by the client) On site unpacking and acceptance of installation by personnel, as well as basic operation training and maintenance instructions. After the instrument is activated We will arrange regular follow-up visits. If customers have any questions, please contact us in a timely manner and we will solve them as soon as possible Decisive.
2. Instrument maintenance during the warranty period: The instrument must be inspected, installed, and officially put into use within one month of arrival, and begin at the same time Calculate the warranty period. If installation is delayed due to customer reasons, the warranty period will be calculated from one month after arrival, and Party A will be responsible for the warranty Provide one free maintenance service during the period.
1.If the instrument malfunctions during normal use, please report it to the customer immediately for repair, with a response time of 2 hours and a response time of 24 hours Arrive at the domestic construction site to provide services.
When the instrument malfunctions under abnormal use, it cannot be repaired for free, and the customer must pay for it The required cost.
The storage and usage environment of the instrument did not meet the requirements, and the instrument was not used according to the instructions Use instrument specific consumables and accessories as required. Failure to perform regular maintenance as required by the manufacturer work Disassemble the machine without consent; Unauthorized modification of software and hardware settings; Infiltration of liquids and impurities, leading to Causing instrument malfunction.
Damage caused by human or accidental accidents.